"Dear Kevin and Duane, I am writing this letter to say my husband and I are so satisfied with our air conditioner and very satisfied with your company.  Your staff, especially Patrick, our serviceman, was considerate and kind.  It has been a long long time since a company showed their appreciation to a us like he did.  I have a service contract with you and will definitely renew it because of your company and staff." -  Mrs. John Sarasota, FL "AC Warehouse, Thank you for dispatching Joe to my home for my air conditioning service check yesterday.  He was knowledgeable, friendly and professional.  Please put him in my file for my next service.  By the way, your secretaries were helpful and appear to be quite proud to be working for A/C Warehouse. Sincerely," -  Rita Sarasota, FL